This page offers functionality to check logs in case of issue. It also
allows you to test the audio level and download local recordings
Troubleshooting:
1. We are not
streaming, and the grand mufti is here!
The unit has 3 main
components that need to be present/operational to ensure it is operating
ideally. Please check each before contacting us.
1. Power Supply:
The Power Supply must
be the Official Raspberry PI Powersupply that gives
2.5A of power. To confirm you have power, look for a RED light on the back of
the Pi.
2. Connectivity:
If you are using a
4G/3G Dongle Modem, check that the Light/LED on the modem is normally solid
blue or solid green. A flashing Light/LED generally means it not not connected. Reasons include: Bad signal, no SIM, no
Data. etc.
First try unplugging
and replugging the 4G/3G modem. If this does not work
you may test the 4G/3G Modem using a laptop to try and debug further. Also
check a mobile device using the same network in the sound room to see what
level of signal is generally available in the vicinity.
If you are using a
Ethernet cable, check that the ethernet ports lights have a solid green light
and flashing amber light. Test this same cable in a laptop and confirm it is
giving internet access.
3. Audio Signal:
This is by far the
main reason for not streaming. Especially before a big program we are inclined
to adjust the audio system of the masjid. The Streaming device is setup with a
specific audio level detection threshold. If the sound feed is made softer or louder
it can cause the unit to not stream or even continuously stream when there is
no program.
To test the audio
feed we normally use a portable speaker and connect the 3.5mm feed into the
speaker to ensure their is good quality audio on the
feed.
2. The audio
streaming cuts and restarts a lot.
This is a common
symptom of when our audio detection level is not properly set. If you are
having this issue, contact us to lower the audio detection
threshold.
3. Our streaming
Audio is unclear.
If the unit is
streaming but with audio issues, This will generally point to a problematic
audio feed. If the audio just sounds too soft or too loud, then make the fine
adjustments on your Masjids audio mixer. If however the audio mixer does not
allow sufficient adjustment, then you can adjust this on the Pi Streamer. You can adjust volume levels
by connecting to the Raspberry Pi WiFi
Hotspot. Navigate in your internet browser to “172.24.1.1” and use the sliders to adjust the volume”
If the audio is
generally unclear with hisses, or static, please test your audio feed with a
portable speaker or use your mobile phone and an aux cable to isolate if it is
the mixer feed or if it is something on the Streaming device.
4. We had a program
and for some reason the unit did not stream… is the recording available
somewhere?
Yes indeed, the device is recording
24/7 locally to its internal storage. You can access and download these “raw”
recordings by connecting to the Raspberry Pi WiFi
Hotspot. Navigate in your internet browser to “172.24.1.1” and click “show
recordings.